配送ポリシー

Last updated: June 23, 2026

Thank you for choosing PixelMob products! To help you better understand our shipping services, delivery timelines, and global coverage, we have prepared this Shipping & Delivery Policy (hereinafter referred to as "this Policy").

We are committed to providing reliable, transparent, and efficient shipping services to customers worldwide. This Policy explains how orders are processed, shipped, delivered, and tracked. Please read this Policy carefully before placing an order. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms described in this Policy. Any updates or changes to this Policy will be displayed on this page or communicated in advance when required.

1. Crowdfunding Orders (Kickstarter Backers)

If you supported PixelMob through our Kickstarter campaign, the following fulfillment process applies to your order.

1.1 Fulfillment Timeline

Kickstarter requires a charge period of up to 7 days after a campaign closes to complete backer payment collection. Once this period ends and all backers are confirmed, we will begin processing orders. Following that, we will send a Survey to all confirmed backers to collect shipping address information — expected within 14 days of the campaign close date. All crowdfunding orders will then be shipped in a unified batch. The confirmed dispatch date will be announced via a campaign update and on our website.

1.2 Shipment Notifications

Once your order has been dispatched, you will receive a confirmation email with your shipment details. Please note that real-time package tracking is not available through our website for crowdfunding orders — all status updates will be communicated via email.

1.3 Updating Your Shipping Address

Please refer to your situation below:

• Before the Survey is issued: No action needed. Shipping addresses will be collected via Survey after the campaign closes.
• After submitting the Survey: Address changes are generally not accepted. If you have an urgent request, please contact us at support@pixelmob.ai as soon as possible.
  • If your order has already shipped, the package must be returned before we can reship. Any additional shipping costs will be the backer's responsibility.
  • If your order has not yet shipped, we will do our best to update your address as an exception. This cannot be guaranteed.

2. Order Processing Time

For standard (non-crowdfunding) orders, orders are typically processed within 1–2 business days after payment confirmation. Processing time may be extended during promotional periods, holidays, or due to inventory verification and security checks.

3. Shipping Coverage

We offer global shipping to most countries and regions worldwide. Shipping availability for specific destinations will be displayed during checkout. Certain remote or restricted areas may have limited delivery options or extended delivery times.

4. Estimated Delivery Time

After an order has been dispatched, the estimated delivery time is:

• Standard Shipping: 3–8 business days

Delivery times may vary depending on the destination, local courier operations, weather conditions, or other unforeseen factors.

5. Shipping Methods & Tracking

All orders are shipped using reliable international logistics partners. Once your order has been shipped, a tracking number will be provided via email or in your order details, allowing you to track your shipment status in real time.

6. Special Circumstances

Delivery delays may occur due to address inaccuracies, logistics disruptions, force majeure events, or other circumstances beyond our reasonable control. In such cases, we will make reasonable efforts to assist you in tracking and resolving the issue.

Contact

If you have any questions regarding shipping, delivery status, or logistics-related matters, please feel free to contact us at support@pixelmob.ai.